Frequently Asked Questions
Everything you need to know about our lenses and eye care.
Do I need a prescription to order colored or cosplay contacts?
Yes, even for non-corrective (plano) lenses, a valid prescription is required in many regions as contact lenses are medical devices. We recommend consulting with an eye care professional before your first purchase.
How long can I wear my contact lenses before replacing them?
Replacement cycles vary by product. We offer daily disposables, as well as monthly and yearly lenses. Always check the specific product description and never exceed the recommended wear duration.
Are these lenses safe for sensitive eyes?
All our lenses are CE and FDA cleared, manufactured with high water content and breathable materials. However, if you have sensitive eyes, we recommend our clear daily disposables or consulting your optometrist first.
What is your return policy for hygiene products?
Due to the nature of eye care products, we can only accept returns on items that are unopened, factory-sealed, and in their original packaging within 30 days of purchase.
How long does shipping take for international orders?
Standard international shipping typically takes 7-14 business days. Express options are available at checkout if you need your cosplay lenses for an upcoming event.
How should I store and clean my multi-use lenses?
Always use a fresh multipurpose disinfecting solution and a clean lens case. Never use tap water or saliva to clean your lenses, as this can lead to serious eye infections.